I am trying to understand chatbots and figure out how we can use them to drive engagement and sales. I've heard good things about them but not sure how to get started. Can't seem to find a while lot of information. If you have used them:
1. Are there vendors you prefer or do you build your own?
2. What kind of reporting metrics are available and how do they compare to email?
3. Anything else important I should know about them?