Answers
Jul 09, 2022 - 08:00 AM
This is a tricky one. If you offer an easy way to finance a product that people need or want then I think it is a net positive for everyone involved. You, the merchant, the customer and the BNPL company. But then again I think of the sub-prime mortgage crisis of 2007 -- 2008 in the US.
Banks like CountryWide finance that were pushing sub-prime loans didn't really educate the customers about the risks and many of these customers could not afford the houses. It ended up hurting everyone involved and nearly brought down the US economy. I am afraid, there isn't an easy answer!
Banks like CountryWide finance that were pushing sub-prime loans didn't really educate the customers about the risks and many of these customers could not afford the houses. It ended up hurting everyone involved and nearly brought down the US economy. I am afraid, there isn't an easy answer!
Jul 11, 2022 - 11:00 AM
Commentary from Hacker News:
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Is it socially responsible to offer credit cards? Buy now pay later seems essentially like an extension of these, just for one particular purchase. On the one hand, these offers do induce many people to buy things they can't actually afford. But on the other hand, this would apply to credit cards and essentially any consumer credit product.
My take is that people need better education. I listened to the planet money episode on buy now pay later, and apparently make people simply can't comprehend that 4 payments of $X adds up to 4x [1].
That's just bafflingly poor thinking ability, falling prey to consumer credit schemes is probably one of the smaller problems faced by people in such positions.
1. https://podcasts.google.com/feed/aHR0...
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I think it's pretty easy to conclude that offering credit cards isn't socially responsible. The company's revenue is maximized if they can identify and sell to people who are just wealthy enough to be trapped more or less indefinitely in debt.
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> people simply can't comprehend that 4 payments of $X adds up to 4x
Are you implying that someone is paying four times what they normally would for a purchase with BNPL? Or are you saying that someone can't figure out that four payments of $25 is $100?
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Four payments of $25 might be instantly recognizable as $100, but quick, what are four payments of 37.74?
If you aren’t good at mental math and are already primed to rationalize this impulse buy, your mind might go to “about $120” rather than “somewhat but not a lot less than $160” (or like us nerds, “37.5 is half of 75, which is half of 150, plus about .25 times 4 - $151!”)
Their minds are probably more in the “oh, I can swing a bit more than $30 a month for a couple of months to get that sweet pair of sandals” place, though. And they’ve slotted the $28/month for the purse as “$20-something”.
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The social responsibility is accurately assigning risk to borrowers
reply
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If it's not socially responsible, then do you also disallow credit card purchases? Credit cards are a big enabler of overspending.
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Credit card companies carry out some due diligence as to the borrower's ability to pay whereas a lot of these BNPL providers do none at all.
I earn over 100k yet my credit card limit is 4k. Someone with no earnings at all can, in theory, run up this amount of debt with no problem at all via BNPL.
In response to the original question - if your competitors are all offering it then is it socially responsible for you to suffer a financial loss as a consequence?
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Whether someone benefits or not from such credit is almost entirely due to their own behavior. As the seller, I think you have an ethical obligation to deal with them openly and honestly and to go out of your way not to mislead them. But it isn't your responsibility to paternalize them if they appear to be adults.
Most products can be abused, and this is one. But it isn't necessary to remove hammers from the market because some customers will build unsafe houses with them.
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> Credit card companies carry out some due diligence as to the borrower's ability to pay whereas a lot of these BNPL providers do none at all.
This is not true. BNPLs perform underwriting just like any other lender.
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No, its not socially responsible, its reprehensible.
I hope Klarna & Co drive themselves to bankruptcy tbh.
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Is it socially responsible to offer credit cards? Buy now pay later seems essentially like an extension of these, just for one particular purchase. On the one hand, these offers do induce many people to buy things they can't actually afford. But on the other hand, this would apply to credit cards and essentially any consumer credit product.
My take is that people need better education. I listened to the planet money episode on buy now pay later, and apparently make people simply can't comprehend that 4 payments of $X adds up to 4x [1].
That's just bafflingly poor thinking ability, falling prey to consumer credit schemes is probably one of the smaller problems faced by people in such positions.
1. https://podcasts.google.com/feed/aHR0...
***
I think it's pretty easy to conclude that offering credit cards isn't socially responsible. The company's revenue is maximized if they can identify and sell to people who are just wealthy enough to be trapped more or less indefinitely in debt.
***
> people simply can't comprehend that 4 payments of $X adds up to 4x
Are you implying that someone is paying four times what they normally would for a purchase with BNPL? Or are you saying that someone can't figure out that four payments of $25 is $100?
***
Four payments of $25 might be instantly recognizable as $100, but quick, what are four payments of 37.74?
If you aren’t good at mental math and are already primed to rationalize this impulse buy, your mind might go to “about $120” rather than “somewhat but not a lot less than $160” (or like us nerds, “37.5 is half of 75, which is half of 150, plus about .25 times 4 - $151!”)
Their minds are probably more in the “oh, I can swing a bit more than $30 a month for a couple of months to get that sweet pair of sandals” place, though. And they’ve slotted the $28/month for the purse as “$20-something”.
***
The social responsibility is accurately assigning risk to borrowers
reply
***
If it's not socially responsible, then do you also disallow credit card purchases? Credit cards are a big enabler of overspending.
***
Credit card companies carry out some due diligence as to the borrower's ability to pay whereas a lot of these BNPL providers do none at all.
I earn over 100k yet my credit card limit is 4k. Someone with no earnings at all can, in theory, run up this amount of debt with no problem at all via BNPL.
In response to the original question - if your competitors are all offering it then is it socially responsible for you to suffer a financial loss as a consequence?
***
Whether someone benefits or not from such credit is almost entirely due to their own behavior. As the seller, I think you have an ethical obligation to deal with them openly and honestly and to go out of your way not to mislead them. But it isn't your responsibility to paternalize them if they appear to be adults.
Most products can be abused, and this is one. But it isn't necessary to remove hammers from the market because some customers will build unsafe houses with them.
***
> Credit card companies carry out some due diligence as to the borrower's ability to pay whereas a lot of these BNPL providers do none at all.
This is not true. BNPLs perform underwriting just like any other lender.
***
No, its not socially responsible, its reprehensible.
I hope Klarna & Co drive themselves to bankruptcy tbh.
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